Privacy Policy

63bet is a PAGCOR-licensed online casino and sports betting platform serving Filipino players across the Philippines. The 63bet platform is accessible at 63bet.bio and offers a broad range of gaming products including online slots, bingo, bingo fishing games, blackjack, live dealer casino games, and sports betting markets covering PBA, NBA, UFC, boxing, and other events popular with Filipino bettors.

For the purposes of this Privacy Policy, "63bet," "we," "us," and "our" refer to the operator of the 63bet platform. "You," "your," and "the Player" refer to any individual who visits, registers on, or interacts with the 63bet platform.

63bet acts as the data controller for the personal information collected through the platform. This means we determine the purposes and means by which your personal data is processed. Where we engage third-party service providers to process data on our behalf, they act as data processors under our instruction and are bound by strict contractual obligations.

63bet collects the following categories of personal data from players during the account lifecycle:

We only collect personal data that is necessary for the purposes described in this Privacy Policy. We do not collect sensitive personal information (such as health or biometric data) except where specifically required for regulatory compliance or player-initiated responsible gaming requests.

63bet collects your personal data through the following channels and mechanisms:

• Direct interactions: Data you actively provide when registering a 63bet account, completing KYC verification, making a deposit or withdrawal, claiming a bonus, or contacting the support team.
• Automated technical collection: Data collected automatically when you access the 63bet platform, including your IP address, device information, browser type, pages visited, session duration, and cookie data. This data is collected via standard web server logs and analytics tools.
• Payment processors: When you transact via GCash, PayMaya, BPI, BDO, or Metrobank, our payment processing partners transmit transaction confirmation data to 63bet for account crediting and reconciliation purposes.
• Third-party identity verification services: During KYC verification, 63bet may use regulated third-party identity verification providers to authenticate the government-issued ID documents you submit.
• Fraud prevention and AML monitoring systems: Automated systems monitor gaming activity and transaction patterns for compliance with PAGCOR's anti-money laundering requirements and for the detection of fraudulent behavior.

63bet uses your personal data for the following specific purposes:

• Account creation and management: To register your 63bet account, verify your identity, maintain your account balance, and provide you with access to the platform's gaming and betting features.
• Transaction processing: To process your deposits and withdrawals via GCash, PayMaya, BPI, BDO, or Metrobank, and to maintain accurate transaction records.
• Regulatory compliance: To fulfil our obligations under PAGCOR licensing conditions, the Philippine Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012, including the retention of player records and the filing of required regulatory reports.
• Fraud and abuse prevention: To detect and prevent fraudulent activity, bonus abuse, money laundering, multi-accounting, and other prohibited conduct as defined in our Terms and Conditions.
• Responsible gaming: To monitor gaming patterns that may indicate problem gambling behavior, to administer self-exclusion requests, and to enforce player-set deposit and loss limits.
• Customer support: To handle your support enquiries, complaints, and feedback efficiently and to maintain a record of communications for quality assurance purposes.
• Platform improvement: To analyze aggregated and anonymized usage data to improve platform performance, game selection, and the overall player experience for Filipino users.
• Marketing communications: Where you have given explicit consent, to send you information about 63bet promotions, bonuses, and new game launches. You may withdraw this consent at any time through your account settings or by contacting support.

Under the Philippine Data Privacy Act of 2012 (RA 10173), 63bet processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfill our contractual obligations to you as a registered player — including account management, game provision, and transaction processing.
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, AMLA reporting requirements, tax obligations, and other applicable Philippine laws.
• Legitimate interests: Processing carried out in pursuit of 63bet's legitimate business interests where those interests are not overridden by your rights — including fraud prevention, platform security, and service improvement activities.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for optional marketing communications. Where consent is the legal basis, you have the right to withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.

63bet does not sell your personal data to any third party. We may share your data in the following limited and controlled circumstances:

• PAGCOR and regulatory authorities: 63bet is required by its operating license to submit player data, gaming activity records, and financial reports to PAGCOR upon request or as required by regulation. This includes AML-related disclosures to the Anti-Money Laundering Council (AMLC) where legally required.
• Payment service providers: To process your deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank, we share the minimum necessary payment data with our payment processing partners. These partners process data only for the specific transaction purpose.
• Identity verification providers: Regulated KYC and identity verification service providers who assist in authenticating the government-issued documents you submit during verification. These providers are bound by strict data processing agreements.
• IT and platform service providers: Third-party technology vendors who provide hosting, database management, cybersecurity, and analytics services to support the operation of the 63bet platform. All such vendors operate under data processing agreements and are prohibited from using your data for any purpose other than providing their contracted service to 63bet.
• Law enforcement: Where 63bet is legally compelled to disclose personal data by a Philippine court order, government agency, or law enforcement authority, we will comply with such requirements and will notify you where permitted by law.

In all cases where data is shared with third parties, 63bet ensures that appropriate contractual and technical safeguards are in place to protect the confidentiality and integrity of your personal information.

63bet takes the security of financial data with the highest seriousness. When you make a deposit or withdrawal using GCash, PayMaya, BPI, BDO, or Metrobank, the following practices apply:

• Full payment account credentials (such as your complete GCash PIN or bank account password) are never collected by or transmitted to 63bet. Payment authentication is handled directly by your chosen payment provider through their own secure interface.
• 63bet retains a record of transaction amounts, timestamps, payment method type, and transaction reference numbers for account management, withdrawal processing, and regulatory reporting purposes.
• All financial data in transit between the 63bet platform and payment providers is encrypted using TLS.
• Withdrawals are only processed to a payment account registered in the same name as the verified 63bet account, as a measure to prevent unauthorized fund extraction and money laundering.

63bet uses cookies and similar tracking technologies to operate the platform, remember your session, and improve your experience. The following categories of cookies are used:

• Essential cookies: Required for core platform functionality — including maintaining your login session, remembering your language and regional preferences, and ensuring the security of your account. These cannot be disabled without impairing platform function.
• Analytics cookies: Used to collect anonymized data about how players navigate and use the 63bet platform, enabling us to identify usability issues and improve the platform experience. This data does not identify you personally.
• Performance cookies: Help the platform load faster and more reliably on your device, particularly on mobile connections common across the Philippines.
• Marketing cookies: Used only where you have explicitly consented to receive promotional communications from 63bet. These help us show you relevant promotions within the platform. You can withdraw consent at any time via your account settings.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from accessing certain features of the 63bet platform. Most mobile browsers used in the Philippines allow you to manage cookies through the browser's privacy or settings menu.

63bet retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with our legal and regulatory obligations. The following general retention principles apply:

• Active account data: Retained for the full duration of your registered account with 63bet, plus any legally mandated post-closure retention period.
• KYC and identity verification records: Retained for a minimum of five (5) years following account closure, in accordance with PAGCOR licensing requirements and Philippine AML regulations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required under Philippine financial regulations.
• Gaming activity records: Retained for a minimum of three (3) years to support dispute resolution, regulatory audits, and responsible gaming monitoring obligations.
• Customer support communications: Retained for up to two (2) years following the resolution of the relevant support interaction.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents reconstruction of the original information. Where anonymization is performed, the resulting data may be retained indefinitely for statistical and platform improvement purposes as it no longer constitutes personal data.

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by 63bet:

• Right to be informed: The right to know that your personal data is being collected and processed, and to be provided with information about the purposes and scope of that processing — which is the primary purpose of this Privacy Policy.
• Right to access: The right to request a copy of the personal data 63bet holds about you and to receive information about how it is being used.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data held about you.
• Right to erasure: The right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations under PAGCOR and AML regulations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or processing based on our legitimate interests, where your rights override those interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

The 63bet platform is strictly for use by individuals aged 21 years and above, in accordance with PAGCOR regulations governing online gaming in the Philippines. 63bet does not knowingly collect personal data from any person under the age of 21.

As part of the mandatory KYC verification process, 63bet requires date of birth confirmation and government-issued ID verification for all registered players. Any account found to belong to a person under 21 years of age will be immediately suspended and the matter handled in accordance with applicable Philippine law and PAGCOR regulations.

63bet implements a comprehensive range of technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: All data transmitted between your device and 63bet servers is encrypted using TLS/SSL protocols. Data at rest in our databases is encrypted using industry-standard encryption algorithms.
• Access controls: Access to player personal data within 63bet is restricted on a strict need-to-know basis. All staff with access to player data undergo background checks and are bound by confidentiality obligations.
• Firewalls and intrusion detection: 63bet employs network-level security controls, web application firewalls, and automated intrusion detection systems to protect against external threats.
• Regular security assessments: The 63bet platform undergoes regular security testing and vulnerability assessments to identify and remediate potential weaknesses before they can be exploited.
• Incident response: 63bet maintains a data breach incident response plan. In the event of a data breach that poses a risk to your rights, 63bet will notify the National Privacy Commission and affected players in accordance with the requirements of RA 10173.

While 63bet takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You play an important role in keeping your account secure — please use a strong, unique password for your 63bet account and never share your login credentials with anyone.

63bet's primary operations and data storage are focused on serving the Philippine market. In certain circumstances, personal data may be processed by third-party service providers whose servers or operations are located outside of the Philippines — for example, cloud infrastructure providers or game software licensors with international operations.

Where such international data transfers occur, 63bet ensures that appropriate safeguards are in place to maintain the protection of your data at a standard equivalent to that required under Philippine data protection law. These safeguards typically take the form of contractual data processing agreements that impose binding data protection obligations on the receiving party.

63bet will not transfer your personal data to any jurisdiction where we cannot ensure an adequate level of data protection or where such transfer would violate applicable Philippine law or PAGCOR regulations.

63bet reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, new regulatory requirements, platform enhancements, or other operational developments. The date of the most recent update is displayed at the top of this page.

Where an update to this Privacy Policy is material — meaning it significantly affects how your personal data is collected, used, or shared — 63bet will notify registered players via email or an in-platform notification at least 14 days before the change takes effect. This gives you time to review the changes and, if necessary, exercise your data rights.

For non-material updates (such as formatting clarifications or minor wording corrections), changes will take effect on the date of publication without advance notice. We encourage all 63bet players to review this Privacy Policy periodically to stay informed about how we handle your personal data.

Your continued use of the 63bet platform following any update to this Privacy Policy constitutes your acknowledgment of the revised version. If you do not agree to the updated Privacy Policy, you should cease using the platform and contact support to request account closure.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy-related concern about the 63bet platform, please reach out through the following channels:

• Live Chat: Available 24/7 directly through the 63bet platform. This is the fastest way to reach our support team for most privacy-related queries.
• Email: [email protected] — for formal data rights requests, please include your registered email address and a description of your request. We aim to respond within 15 business days.

Our support team is fluent in both English and Filipino and can assist players from Manila, Cebu, Davao, Iloilo, Quezon City, Makati, and anywhere else across the Philippines.

If you are not satisfied with how 63bet has handled your personal data or a data rights request, you have the right to lodge a formal complaint with the National Privacy Commission (NPC) of the Philippines, which is the independent supervisory authority responsible for enforcing the Data Privacy Act of 2012. Information about filing a complaint with the NPC can be found through the official NPC website and public communications channels.